Manage Small Business Network Accounts - Administration

You can purchase Bid Express Small Business Network accounts to sponsor contractors that work with your agency. The number of accounts used and available is located in the header of the Manage SBN Account Requests page.  The header also shows the date through which the accounts are paid. You will receive an email when a contractor requests an account.

The Manage SBN Accounts page also displays how many times an account was used to log in to the Small Business Network, plus the last time it was used. You can also see how many times a subcontractor has responded to a request for a sub-quote and how many times it has send unsolicited sub-quotes to contractors.

You can export this information into a comma-separate or tab-separated file by clicking the export option at the top of the table.

Status

When a contractor requests an account, you must approve or deny the request. Do this through the Manage SBN Account Requests page. You can enter a note for a request that is denied.  This note is seen by the contractor.

An account can have a status of pending, approved, denied, revoked, or canceled. An agency can approve, deny, or revoke an account. A canceled status means the contractor canceled the account.  You can sort each column by clicking on the column header.

Approve or Deny a Pending Request

To approve or deny a pending request:

  1. Click Manage Accounts from the SBN section of the Manage Agency page.  The Bid Express service takes you to the Manage SBN Account Requests page.

  2. Click the status for the account.  The Bid Express service takes you to the Manage/Approve SBN Account page.

  3. Select the option to approve or deny the account.  If you deny the account, you have the option of adding a note in the available field.  The contractor will see this note.

  4. Click submit.

If you deny the account, a notice appears at the top of the Manage SBN Accounts page with this information and the status changes to denied. You can delete the request if it is denied by clicking the red X in the Delete column for the account. If you approve the account, the status changes to approved.

Revoke an Account

You can revoke a Bid Express SBN account. This can be done if you no longer wish to sponsor the contractor. Revoking the account also revokes the contractor's access to the Bid Express service, but the contractor can reactivate the account by selecting the desired Bid Express services and entering payment information.

To revoke an account:

  1. Click Manage Accounts from the SBN section of the Manage Agency page.  The Bid Express service takes you to the Manage SBN Account Requests page.

  2. Click the approved status for the account.  The Bid Express service takes you to the Manage/Approve SBN Account page.

  3. Select the check box for Revoke this SBN account.

  4. Enter a note in the available field if you wish to send the contractor a message.

  5. Click submit.

A notice appears at the top of the Manage SBN Accounts page with this information and the status changes to revoked. The Bid Express service sends an email to the contractor with the revoke information. The next time the contractor logs in, the Manage Services page displays where the Bid Express services can be selected.

You can enable a revoked account by clicking the Revoked status and selecting the Enable SBN Account check box. You can enter a note for the newly enabled account.

Canceled Accounts

You will receive an email when a user cancels its Bid Express Small Business Network account. The account status will change to Canceled.  A canceled account can be deleted or reassigned.

 

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